Five Best Practices For Restaurant Management

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May 6, 2019
Restaurant Staff Attending Team Meeting In Empty Dining Room.

A project is a specific group of managed and organized processes with a start and finish date undertaken to accomplish a goal. A project manager is someone who takes responsibility and accountability for ensuring timely completion of all those processes within projected funds and resources. IT industry and manufacturing are typically the first sectors people associate with project manager jobs. The restaurant industry, which is something that most people don’t think about when they hear project management careers, uses project management skills to operate under a schedule and estimated timeline. Catering projects come in various sizes, budgets, and degrees of sophistication, but establishing a framework for preparing, executing, and tracking the work is critical to meeting project objectives. This article discusses the different ways in which project management helps the restaurant industry.

Project Management Tips For Restaurant Managers

Browsing through the Techfetch job portal shows that project managers are not just for executing software projects. Every restaurateur is a project manager. One poor dining experience can easily ruin the brand image you built over the years. It emphasizes the need for having a project manager who understands teamwork, accountability, organizing, control, task allocation, operation, negotiation, leadership, and much more to run a successful restaurant business.

Smiling Restaurant staff taking menu details from the happy customer.

Uniformity In Customer Service

Any time a customer walks into the restaurant, they expect continuous service and presentation. Having a consistent experience builds trust with their customers and creates a positive brand image for the restaurant. Techfetch job openings indicate that project managers trained to provide a consistent customer experience across all the projects they oversee are in demand. Each project has unique requirements and client expectations. Understanding this need, they devote sufficient time and commitment to each project. By streamlining the processes, they will reduce defects and variations in customer experience. Considering the strategic value and deadlines, they assign the appropriate priority for each meal ordered.

Handling Delays And Wait-times

Long queues are an unavoidable part of the restaurant business. It is the best idea to plan customer rush and have enough employees to meet customer demands. If there are shortages or long wait times due to some inevitable circumstances, a restaurant manager should have strategies to appease the customers. Being honest about the delays and communicating the revised deadline to all stakeholders is crucial for a project manager. Explaining to the clients what went wrong and what action they have taken to correct it will build trust and help them in potential situations when circumstances are out of control. Stories and coverups only get the project manager into more trouble than the facts.

Team Building And Management

Check Out – Building a well-organized team is essential for a successful restaurant business. Each staff should understand their roles and lend a hand to a fellow teammate when needed. According to the job descriptions in the Techfetch portal, project managers must understand that having the right staff with the appropriate skillsets is important for completing the project. Failure to identify the right talent will only jeopardize the project timelines further. To be successful in their role, the project manager should build strong relationships with their team.

A Restaurant manager checking the allocated tasks by coordinating with his staff.

Establishing Checkpoints And Control

The primary purpose of setting checkpoints for a project is to avoid delays. Milestones have to be defined at the beginning of the project. A project without control cannot guarantee success. Periodic checks and balances will ensure that the project goes as planned and help the manager take proactive corrective action when something is amiss. A restaurant’s operations, staffing, menus, and services are only a couple of the many checkpoints it must pass. Uncovering the under-performing process during checkpoint audit will help managers to implement restaurant enhancement programs.

Allocating And Managing Tasks

Identifying the right tasks will help restaurant managers to coordinate their staff and collaborate to create superior customer experiences. A properly managed project keeps the employees happy, organizes the management team, and keeps the restaurant running smoothly. In addition to milestones, creating a task list that shows who is assigned to each task, when it is supposed to be completed, each task’s current status will help the project achieve timely completion. For some people, completing the tasks on time comes naturally, but developing time management strategies will help.

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